Customer Help
Our customer help team is always ready to assist with a smile! Your satisfaction is our priority!
Safe and Secure Shopping at the Baraka Group
We take your online security very seriously. Our site uses SSL encryption – to keep your data secure. If you choose to pay for your order by credit card we do not store the credit card details.
You can swipe or pay with M-pesa upon delivery
Frequently Asked Questions (FAQ)?
We provide same-day delivery for orders placed before 12 noon in Nairobi, next day delivery for orders placed after 12 noon, and delivery within 24-48 hours for areas outside of Nairobi. Orders outside of Nairobi are delivered through a logistics partner Fargo Courier.
We accept payments through M-Pesa, AirtelMoney, T-kash, Empsa, Paypal and all major cards. Payments made outside our online shop are not accepted.
We provide delivery at a fee of 300/- Ksh within Nairobi. Orders outside of Nairobi will attract delivery charges, which will be calculated based on the cart size and your location. Orders outside of Nairobi are delivered through a logistics partner.
We deliver globally. We have partnered with Courrier for Deliveries to areas outside Kenya.
You may place your order at any time on our website. Deliveries are done every day of the week except sundays.
Yes. Please navigate to our Deals Page, where you will find items on discount as well as our wine bundles which are always hugely discounted.
We usually send a newsletter updates for upcoming wine tasting and events to our email subscribers. You can subscribe to be notified under Wine Tasting Tab on our website.
Common purchase queries answered
Orders and Shipping
Depends on when you placed the order, usually within 24hrs.
Click on my account, Fill the details and ensure your shipping address are correct.
Log in to your account and update your details.
You will receive an email about your order progress.
Yes, inclusives in all our products.
Yes, you may incur extra charges for shipping depending on your location.
All items are packed as per your order.
All items are checked everyday in our shop and will be delivered as per your order.
If you need to swap an item
Returns and Exchanges
Read our terms and conditions policy.
We do our best to ship the right order, if it happens in rare case, we will resend you the right items.
Choose “Complaint” Under contact us page and our support team will resolve the issue as soon as possible.
All our customer support are available in calls, email, web chat and whatsapp.
Email or call us with your order and informations.
Yes, You can after your order is placed.
Yes, once we stock the same item, we will do shipping.
CHAT US LIVE!
“Happiness is a by-product of an effort to make someone else happy.” – Gretta Palmer